Policies

Aim

It is the aim of Carlton Fun Factory to provide a clean and safe environment for children between the ages of 6 months to 12 years old to enjoy an indoor soft play facility.

Health and Safety

The business operation maintains comprehensive insurance cover and observes a regime of health and safety management. Health and Safety policies are regularly reviewed and updated to ensure compliance with prevailing legislation.

Health and Hygiene

The premises are cleaned on a daily basis and a deep clean is undertaken every quarter with relevant certification provided for reference. Our cooks are trained to a minimum of level 2 Food Safety Certification and all of our staff are trained and monitored to ensure that the highest standards of service are achieved.

Parental Responsibility

Carlton Fun Factory is not designed as a crèche facility and it remains the responsibility of each accompanying adult to ensure that the children in their care have a safe and enjoyable experience.

Payments

Any deposits paid will not be refundable if cancellation is made less than 24 hours prior to the booking. Entry fees are per child and adults are afforded free entry when accompanying a child.